kookaburra child care
07 4955 2398

Frequently Asked Questions

Have any questions for us? Browse our Frequently Asked Questions section for assistance. If you require more information, call or contact us online!
Q: Are meals provided and included in the fees?
Yes, our Centre has its own Kitchen and our Cook prepares nutritious meals daily. Please see our menu's tab for more information or Click Here.
Q: Do you have a Government Approved Free Kindergarten?

Yes our Kindergarten room is Government Approved and is run by our 4 year qualified early childhood teacher. There are still out of pocket costs for "Free Kindy" in long day care facilities. Please contact the Centre for more information on this.

Our Teacher runs her program between the hours of 9:00am and 3:30pm however the room operates from 7am to 6pm Monday to Friday. A fully qualified Lead Educator runs the program outside the Teachers contact hours. Please see our Curriculum and Community pages for more information.

Q: What is the National Quality Framework?

The National Quality Framework (NQF) was the result of an agreement between all Australian governments to work together to provide better educational and developmental outcomes for children. 

The NQF introduced a new quality standard in 2012 to improve education and care across long daycare, family daycare, preschool/kindergarten, and outside school hours care.

The NQF has 7 Quality Areas which include:

  • Educational program and practice
  • Children's health and safety
  • Physical environment
  • Staffing arrangements
  • Relationships with children
  • Collaborative partnerships with families and communities
  • Leadership and service management
  • Learn more on the ACECQA website www.aceaqa.gov.au

Click Here to download our Parent Handbook or view our Enrolments page for more detailed information on the above FAQ's along with information on other subjects such as, Late pick up, Fees and Fee Relief (CCB/CCR).

Q: What is the Early Years Learning Framework?

The Early Years Learning Framework (EYLF) describes the principles, practices and outcomes essential to young children's learning from birth to five years of age, as well as their transition to school. It's part of the Australian Government's National Quality Framework for early childhood education and care.

The five learning outcomes defined by the EYLF are:

  • Children have a strong sense of identity.
  • Children are connected with and contribute to their world.
  • Children have a strong sense of wellbeing.
  • Children are confident and involved learners.
  • Children are effective communicators.
Click Here to Learn more about the EYLF.
Q: Does my child need to be toilet trained?
Our Toddler, Junior Kindy and Kindergarten rooms do not have any nappy changing facilities and your child needs to be toilet trained if they are enrolled in one of these rooms. The Toddler room can accommodate pull ups for children who are still learning.
Q: Are there any additional charges on top of the fees?
Our Centre charges a $40.00 fundraising levy fee, per family, each quarter. This fee is charged to allow the Centre to apply for community grants for upgrading our facilities. (Please note that the Fundraising levy is not subject to any fee relief (CCB/CCR))
Q: My child has allergies?
Our Centre is very accommodating to children with allergies/ intolerances. We work closely with families to provide appropriate meals etc for children with allergies. We do require all children with current diagnosed allergies or intolerances to have an up to date medical management plan in place. Please be aware our Centre is NUT free and EGG free.
Q: My child is breastfed is this okay?
Our centre is a breast-feeding friendly Centre. We are happy to accommodate any Nursing mothers and children. We are also happy for your child to have expressed breastmilk via a bottle, you will just need to ensure breastmilk is stored appropriately and transported via cooler bag from car to the Centre. This is a requirement under the National Regulations.
Q: Do you have a fee to enrol?
Yes, We require all newly enrolled families to pay their first week of full fees on or before their first day of attendance. We also require all accounts to be 2 weeks in advance of the fees payable.
Q: Kindergarten, do you offer a 5 day fortnight?
Our Kindergarten room is a long day care Kindergarten, this means we offer an educational program to all children in the year prior to Prep from 1 to 5 days per week. We can offer a 5 day fortnight to families (with an alternating Wednesday) however this is on a 'case by case' basis and is only available if there are two families interested and their children can come on the opposing Wednesdays.
Q: What are your hours of operation?
Our centre opens at 7:00am and closes at 6:00pm Monday to Friday.
Q: Can I put my name on your waiting list if a position is not available?
Yes! We have an online wait list form. Please see our enrolments section for more information or Click Here.
Q: Do you supply nappies/wipes/formula?
No, families are responsible for packing nappies, wipes and formula/breastmilk for their children.
Q: Do you close for school holidays?
No. Our centre operates for 51 weeks per year. Our educational programs are run throughout the school holidays, however we are closed for one week over the Christmas/ New Year period each year. We are closed for all public holidays.
Q: Do you take children under 2 years old (babies)?
Yes! Our Centre cares for children aged 0 -5 years.
Q: Do I still have to pay for Public Holidays?
Yes, you will need to pay for any public holidays that fall on the day your child attends. Child Care Benefit (CCB) and Child Care Rebate (CCR) covers up to 42 absence days per year, which includes public holidays. So unless you exceed this quota, you will be eligible for the CCB/CCR discount on public holidays. Part time children are entitled to a Make Up Day, however these days are subject to availability. Please note fulltime children receive a 10% discount on their weekly fee due to being unable to utilize make up days.
Q: What if my child is away sick or on holidays?
If your child is sick and will not be attending that day you need to ring the Centre as soon as practicable to inform them of your child's absence. If your child will be away on holidays for any length of time you will need to inform the Educators in your child's room along with the Office staff. You will unfortunately still be required to pay fees for any absent days due to sickness or holidays. Child Care Benefit (CCB) and Child Care Rebate (CCR) covers up to 42 absence days a year, which includes sick days and holidays. So unless you exceed this quota, you will be eligible for the CCB/CCR discount on absences for these reasons.

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07 4955 2398

256 Bedford Rd, Andergrove QLD 4740, Australia

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Open: 7am to 6pm Monday to Friday
Closed: Public Holidays

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Phone: 07 4955 2398
Address: 256 Bedford Road, Andergrove, Queensland, Australia, 4740
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